Refund policy

Please note due to the personal nature of skincare products, we cannot accept returns on any used or opened items.

To be eligible for a refund (excluding any shipping costs) or replacement of any goods:

  • Goods invoiced but not supplied.
  • Incorrect supply.
  • Faulty product (the item must be not physically damaged from dropping or mistreatment) or you have had a reaction to the product (photographic evidence may be required).

If you change your mind about the products you have ordered and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund or exchange under the following conditions:

  • Products must be unopened and in the original condition.
  • Products must be sent back within 7 days from original receipt of goods.
  • Your proof of purchase / order information must also be included in the return.
  • Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.

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